Queue Management Systems

Intelligent Queue Management System for Hospital OPDs

Organized Waiting Area

Enhanced Customer Experience

Micro-controller based System

Effective solution for hospital OPDs

Stand alone embedded system

Helps in organizing waiting area

Reduced manpower requirement

Cost effective

INTRODUCTION

iQMS from BPS is effective Queuing solution for Hospital’s OPDs. It helps in handling large number of patients to be attended by a number of Doctors in an OPD.

IQMS is stand alone system. it does not required any computer. It has its own CPU, Memory Chips and hardware.

Its communication system is based on Multi-tape Bus Wiring – New Technology for secure communication and reduced wires. All control and display units are designed in house for utmost reliability.

The system in totality is designed keeping in mind its demand for reliability.

FUNCTIONAL DESCRIPTION

OPD’s in the hospital have number of Reception Counter & Number of Chambers for Doctor’s. Each chamber may be offered to different Doctor at different time slots.

Patient willing to consult any doctor can book his / her appointment at any reception counter. Attendant at reception counter inserts particular Doctor’s chamber number & slot no. and commands for taken printout.

Each reception counter is wired to a Master Controller which stores all information and allots token no on every new booking. Master controller also up-dates each chamber of latest booking thus keeping Doctor’s informed of waiting patients.

Doctor’s chamber has display cum key unit. For calling next patient, he presses one key and the next token no. is displayed out-set the chamber or at common waiting area having Central Display Unit.

 COMPONENTS – functions and selection

Depending on No of Chambers and daily flow of patient,

No of reception counter is to be decided. Each counter will

have one Reception Counter Terminal and one  Printer.

Reception Counter Terminals (RCT) are table mounting type.

They have heavy duty key board with 12 Keys (10 keys for Numbers

and two function keys), LCD display with 16 Char. 2 line display,

Parallel Port Output  suitable for Dot-matrix / Thermal printer.

Terminal BQ-RCT3 is suitable for printing 3″ width paper. BQ-RCT2 is for printing 2″ width paper. Printer with thermal printing or Dot-matrix printing can be connected with these terminals.

BQ-RCT2P is built in printer of 2″ width thermal paper.

Format of the Token can be Customized incorporating the Name address, telephone Number and other details of the Hospital, Chamber No. and Slot No. of the doctor, Date of booking,  Sl. No. of booking, etc.

ADVANTAGES TO HOSPITALS

  • Reduced man power requirement
    & thus save on operating cost.
  • Effective time management for Doctors
    as instant display of issue of current token.
  • OPDQSoft Ensures smooth sequential flow of patient
    & thus transparent queuing.
  • Easy ticket printing, Flexible system
    to customize as requirement.
  • Creates a good environment & enhances
    the goodwill of the hospital.

OPDQSoft

Queue Management System Software
For organized OPD Experience

BPS offers new software based Queue Management System- OPDQSoft. It is a service tool kit for managing and continuously improving service delivery for large number of patients at hospital OPDs.

The automated system tracks each customer’s movement from initial point of entry to the final point of service delivery; giving managers the ability to identify key events such service time and wait time exceptions, peak traffic, queue lengths, best performing staff members and many more statistics.

In addition, the OPDQSoft Reporting System and MIS reports provide top management with a real time view of service performance as it happens from any business location.

Doctors Chamber Key Board with LCD Display                                                                                  

Each chamber will have terminal unit with Key Board & 16 Char. 2 line LCD display. It is connected with the Master controller. It displays last No. of token issued, Current Slot No.
& Current Token No. On issuing of any new token, for the chamber and slot No, the display
is up-dated. The key board has a master button   for calling in the next number.

There are three types of units available:

BQDWM is wall mountable with membranes switches.
BQDTM is table mountable with heavy duty keys.

BQDTM-1 has only one heavy push button for calling in the next patient.


CENTRAL DISPLAY UNIT 
This helps the doctor in managing his time effectively and ensuring all the booked patients are consulted. If the waiting area for the patients is common to all chambers, Central display units are to be installed. This is connected with master controller and displays token No. against each Chamber No. BQMDB-4 displays information for 4 chambers;

BQMDB-6 is for 6 chambers token no. with 3 digits are display.

BQMDBS-4 & 6 are display board with display of token No. and Slot No. If there is more number of Chambers, multiple of such boards can be cascaded.

Master Controller

Master Controller is a central processing unit. It receives request from all the Reception Counter. It generates token Master Controller is the central processing unit. It receives number for each chamber. It also instructs the printer of Reception Counter for printing the token with all the details. It also updates Doctor Chamber Display board on issue of any new number.The unit has power supply unit built in and it powers all the terminals and doctors chambers. For power supply, it is to be connected with Mains socket. The unit is wall mounting type, small in size.

Token Display Board at Doctors Chambers

Token Display Board is provided outside the chamber or on the wall in the waiting room/ space. When the Doctor intends to call in the next patient, the called number is displayed at this board. There are 3 digits of 7 segment bright LED.

BQLDS2 has two side display- 3 digits for token No. and 1 digit for Slot No.
BQLDS1 has single side display- 3 digits for token No. and 1 digit for Slot No.
BQLD1 has one side display- 3 digits for token no.

Item                              Description Model No  Quantity Required.

RECEPTION COUNTER

TERMINAL KEY BOARD

Table mounting type Heavy Duty Key Board, with 12 Keys 16 Char. 2 line LCD display, Parallel Port Output suitable for Dot-Matrix /thermal printer of 3″ width paper BQ-RCT3 Each counter = 1 with Printer BQ-RCPD3 or BQ-RCTD3
Table mounting type Heavy Duty Key Board, with 12 Keys
16 Char.2 line LCD display, Parallel Port Output suitable for Dot-Matrix/Thermal printer of 2″ width paper
BQ-RCT2 Each counter = 1 with Printer BQ-RCPD2 or BQ-RCPT2
Table mounting type Heavy Duty Key Board, with12 Keys16 Char. 2 line  LCD display, built in Thermal printer for 2″ width paper BQ-RCT2P Each counter = 1

PRINTER

Dot-Matrix printer for 3″ width paper with Serial Port input, BQ-RCPD3 with BQ-RCT3
Dot-Matrix printer for 2″ width paper with Serial Port input BQ-RCPD2 with BQ-RCT2
Thermal printer for 3″ width paper with Serial Port input BQ-RCPT3 with BQ-RCT3
Thermal printer for 2″ width paper with Serial Port input BQ-RCPT2 with BQ-RCT2
DOCTOR’S CHAMBER

IN CHAMBER

Display & Key Board

Wall mounting Display Board with 16 Char. 2 line LCD display &12 No. of membrane switches for calling in patient BQ-DWM Each chamber = 1
Table Mountable Display Board with 16 Char. 2 line LCD display &12 No. of Heavy duty switches for calling in patient BQ-DTM Each chamber = 1
Table Mountable Display Board with 16 Char. 2 line LCD display &1 No. of Heavy duty push for calling in patient BQ-DTM-1 Each chamber = 1

WAITING AREA

TOKEN NO. DISPLAY

Double side two inch height seven segment LED display-3 digit token No. 1digit Slot No. BQ-LDS2 Each chamber = 1
Single side two inch height seven segment LED display-3 digit token No. 1digit Slot No. BQ-LDS1 Each chamber = 1
Single side two inch height seven segment LED display-3 digit token No. 1digit Slot No. BQ-LD1 Each chamber = 1

Master controller

Micro-Controller based central processing unit sutable for up to 6 Reception Counter & up to 32 Doctors chambers BQMP2W4C Each station = 1

CENTRAL DISPLAY UNIT

COMMON WAITING AREA

(OPTIONAL) Wall Mounting type Central Token No. display unit for up to 4 chambers with 3 digit Token No.display BQ-MDB-4 Up to 4 Chamber = 1
Wall Mounting type Central Token No. display unit for up to 6 chambers with 3 digit Token No.display BQ-MDB-6 Up to 6 Chamber = 1
Wall Mounting type Central Token No. display unit for up to 4 chambers with 3 digit Token No.& 1 digit Slot No. display BQ-MDBS-4 Up to 4 Chamber = 1
Wall Mounting type Central Token No. display unit for up to 6 chambers with 3 digit Token No.& 1 digit Slot No. display BQ-MDBS-6 Up to 6 Chamber = 1

Junction Box

For connecting between Reception Counter / Master Controller / Doctors Chamber Key Board  and Token Display Board BQMST4-2 No. of Doctor’s Chambers + 1

Cables & Accessories

Cat 6 wire of 1/ 2 meter with both side terminals
Cat 6 wire for connecting to each chamber with Master Controller
As per Site Installation

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