Intelligent Queue Management System for Hospital OPDs
ORGANIZED WAITING AREA
ENHANCED CUSTOMER EXPERIENCE
Micro-controller based System
Effective solution for hospital OPDs
Stand alone embedded system
Helps in organizing waiting area
Reduced manpower requirement
iQMS from BPS is effective Queuing solution for Hospital’s OPDs. It helps in handling large number of patients to be attended by a number of Doctors in an OPD.
IQMS is stand alone system. it does not required any computer. It have its own CUP, Memory Chips and hardware.
Its communication system is based on Muti-tape Bus Wiring – New Technology for secure communication and reduced wires. All control and display units are designed in house for utmost reliability.
The system in totality is designed keeping in mind its demand for reliability.
OPD’s in the hospital have number of Reception Counter & Number of Chambers for Doctor’s. Each chamber may be offered to different Doctor at different time slots.
Patient willing to consult any doctor can book his / her appointment at any reception counter. Attendant at reception counter inserts particular Doctor’s chamber number & slot No. and commands for taken printout.
Each reception counter is wired to a Master Controller which stores all information and allots token no on every new booking. Master controller also up-dates each chamber of latest booking thus keeping Doctor’s informed of waiting patients.
Doctor’s chamber have display cum key unit. For call in next patent, he presses one
key and the next token No. is displayed out-sed the chamber or at common waiting area having Central Display Unit.
COMPONENTS – functions and selection
Depending on No of Chambers and daily flow of patient, No of reception counter
is to be decided. Each counter will have one Reception Counter Terminal and
Reception Counter Terminals (RCT) are table mounting type. They haveheavy
duty key board with 12 Keys (10 keys for Numbers and two function keys),
LCD display with 16 Char. 2 line display, Parallel port Output suitable for
Dot-matrix / Thermal printer.
Terminal BQ-RCT3 is suitable for printing 3″ width paper. BQ-RCT2 is for printing 2″ width paper. Printer with thermal printing or Dot-matrix printing can be connected with these terminals.
BQ-RCT2P is built in printer of 2″ width thermal paper.
Format of the Token can be Customized incorporating the Name address, telephone Number and other details of the Hospital, Chamber No. and Slot No. of the doctor, Date of booking, Sl. No. of booking, etc.
ADVANTAGE TO HOSPITALS
• Reduced man power requirement
& thus Save on operating cost.
• Effective time management for Doctors
as instant display of issue of current token
• Ensures smooth sequential flow of patient
& thus transparent queuing
•Easy ticket printing, Flexible system
to customize as requitement
• Creates a good environment & enhances
the goodwill of the hospital.
Queue Management System Software
For organized OPD Experience
BPS offers new software based Queue Management System- OPDQSoft. It is a service toolkit for managing and continuously improving service delivery forlargenumber of patients at hospital OPDs.
The automated system tracks each customer’s movement from initial point of entry to the final point of service delivery; giving managers have the ability to identify key events such service time and wait time exceptions, peak traffic,queue lengths, best performing staff members and many more statistics.
In addition, the OPDQSoft Reporting System and MIS reports provide top management with a real time view of service performance as it happens from any business location.
Doctors Chamber Key Board with LCD Display
Each chamber will have terminal unit with Key Board & 16 Char. 2 line LCD display. It is
connected with the Master controller. It displays last No. of token issued, Current Slot No,
& Current Token No. On issuing of any new token, for the chamber and slot No, the display
is up-dated. The key board has a master button for calling in the next number.
There are three type of units available. BQDWM is wall mountable with membranes switches.
BQDTM is table mountable with heavy duty keys. BQDTM-1 has only one heavy push button for
calling in the next patient.
This helps the doctor in managing his time effectively and ensuring all the booked patients are
CENTRAL DISPLAY UNIT
If the waiting area for the patients are common to all chambers, Central display units are to
be installed. This is connected with master controller and displays token No. against each
Chamber No. BQMDB-4 displays information for 4 chambers, BQMDB-6 is for 6 chambers.
token No. with 3 digits are display. BQMDBS-4 & 6 are display board with display of token
No. and Slot No.
If there are more number of Chambers, multiple of such boards can be cascaded.
Master Controller is the central processing unit. It receives request from all the Reception Counter. It generate token number for each chamber. It also instructs the printer of Reception Counter for printing the token with all the details. It also up dates Doctor chamber Display board on issue of any new number.
The unit has power supply unit built in and it powers all the terminals and doctors chambers. For power supply, it is to be connected with Mains socket. The unit is wall mounting type, small in size.
Token Display Board at Doctors Chambers
When the Doctor intend to call in the next patient, the called number is displayed at this board.
There are 3 digits of 7 segment bright LED.
BQLDS2 has two side display- 3 digits for token No. and 1 digit for Slat No.
BQLDS1 has single side display- 3 digits for token No. and 1 digit for Slat No.
BQLD1 has one side display- 3 digits for token No.
|Item||Description||Model No||Quantity Required.|
|RECEIPTION COUNTER||TERMINAL KEY BOARD||Table mounting type Heavy Duty Key Board, with 12 Keys 16 Char. 2 line LCD display,Parallel Port Output suitable for Dot-Matrix /thermal printer of 3″ width paper||BQ-RCT3||Each counter = 1 with Printer BQ-RCPD3 or BQ-RCTD3|
|Table mounting type Heavy Duty Key Board, with 12 Keys
16 Char.2 line LCDdisplay,Parallel Port Output suitable for Dot-Matrix/Thermal printer of 2″ width paper
|BQ-RCT2||Each counter = 1 with Printer BQ-RCPD2 or BQ-RCPT2|
|Table mounting type Heavy Duty Key Board, with12 Keys16 Char. 2 line LCDdisplay,built in Thermal printer for 2″ width paper||BQ-RCT2P||Each counter = 1|
|PRINTER||Dot-Matrix printer for 3″ width paper with Serial Port input,||BQ-RCPD3||with BQ-RCT3|
|Dot-Matrix printer for 2″ width paper with Serial Port input||BQ-RCPD2||with BQ-RCT2|
|Thermal printer for 3″ width paper with Serial Port input||BQ-RCPT3||with BQ-RCT3|
|Thermal printer for 2″ width paper with Serial Port input||BQ-RCPT2||with BQ-RCT2|
|DOCTOR’S CHAMBER||IN CHAMBER||Display & Key Board||Wall mounting Display Board with 16 Char. 2 line LCD display &12 No. of membrane switches for calling in patient||BQ-DWM||Each chamber = 1|
|Table Mountable Display Board with 16 Char. 2 line LCD display &12 No. of Heavy duty switches for calling in patient||BQ-DTM||Each chamber = 1|
|Table Mountable Display Board with 16 Char. 2 line LCD display &1 No. of Heavy duty push for calling in patient||BQ-DTM-1||Each chamber = 1|
|WAITING AREA||TOKEN NO. DISPLAY||Double side two inch height seven segment LED display-3 digit token No. 1digit Slot No.||BQ-LDS2||Each chamber = 1|
|Single side two inch height seven segment LED display-3 digit token No. 1digit Slot No.||BQ-LDS1||Each chamber = 1|
|Single side two inch height seven segment LED display-3 digit token No. 1digit Slot No.||BQ-LD1||Each chamber = 1|
|Master controller||Micro-Controller based central processing unit sutable for up to 6 Reception Counter & up to 32 Doctors chambers||BQMP2W4C||Each station = 1|
|CENTRAL DISPLAY UNIT||COMMON WAITING AREA||(OPTIONAL)||Wall Mounting type Central Token No. display unit for up to 4 chambers with 3 digit Token No.display||BQ-MDB-4||Up to 4 Chamber = 1|
|Wall Mounting type Central Token No. display unit for up to 6 chambers with 3 digit Token No.display||BQ-MDB-6||Up to 6 Chamber = 1|
|Wall Mounting type Central Token No. display unit for up to 4 chambers with 3 digit Token No.& 1 digit Slot No. display||BQ-MDBS-4||Up to 4 Chamber = 1|
|Wall Mounting type Central Token No. display unit for up to 6 chambers with 3 digit Token No.& 1 digit Slot No. display||BQ-MDBS-6||Up to 6 Chamber = 1|
|Junction Box||For connecting between Reception Counter / Master Controller / Doctors Chamber Key Board and Token Display Board||BQMST4-2||No. of Doctor’s Chambers + 1|
|Cables & Accessories||Cat 6 wire of 1/ 2 meter with both side terminals
Cat 6 wire for connecting to each chamber with Master Controller
|As per Site Installation|